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Terms of Service

These rules govern your play at Montreal Casino, from the first deposit you make to the final spin of the evening. By registering or betting, you agree to be bound by them, so read them carefully before you start playing.

Accepting these terms

Bright lights. Clear rules. These terms apply to you and to us each time you sign in, add funds or play at Montreal Casino.

  • Registering an account means you agree to these terms.
  • Our Offer Rules, How We Handle Your Data and Cookies and Tracking pages form part of this agreement.
  • Our Play Responsibly, Anti-Money Laundering Policy and Age Policy pages also apply to your account.
  • Not on board with these terms? Then do not open an account, and do not play.

Moving money in Canadian dollars

All accounts operate in Canadian dollars (CAD). Your balance, stakes, wins and payouts are displayed in CAD, which removes any need to convert currency.

  • Deposit with Interac e-Transfer, Visa, Mastercard, Google Pay, Online Banking / Trustly, MuchBetter, Neosurf or Bank Wire / Transfer.
  • Withdraw with Interac e-Transfer, Visa, Online Banking / Trustly or Bank Wire / Transfer.
  • Minimum deposit: C$10.
  • Minimum withdrawal: C$10.
  • Maximum withdrawal: C$20 000 per month.
  • Most payment methods land your payout in one to four hours. Bank wire? Allow as long as 12 hours.
  • Montreal Casino takes no fee for deposits or withdrawals. Separate charges may still come from your bank or the company that issued your card.
  • Any payment method linked to your account has to belong to you, in your own name.
  • When possible, payouts head back to a method you already used for a deposit.

Identity and location get checked ahead of any first deposit. Payouts can be held until those checks wrap up, or until we verify your source of funds under our Anti-Money Laundering Policy.

Protecting our content

We, or the companies licensing them to us, own the Montreal Casino name, our logo, the site design, its text, its graphics and its software.

  • You may use this site for personal play only.
  • Copying, reselling, framing, scraping or reverse engineering the site, its games or any portion of them is not permitted.
  • You cannot use our name or logo without our written permission.

Playing the games

The rules, paytable and stake range for each game are displayed within that game. Check them before placing a bet. These in-game rules are part of these terms.

  • Every slot and digital table game runs on random number generators, so each result is independent of whatever came before.
  • Real dealers run the tables in our live games, streamed from studios operated by our game partners. Whatever outcome the studio logs stands as final.
  • Malfunction means void: if one hits, all plays and payouts in that round are cancelled. Malfunctions include software faults, display errors, broken streams and incorrect payouts.
  • If a round is interrupted, the record on the game server determines the outcome. If the round cannot be finished, your stake is returned.
  • Return to player figures, where shown, are long run averages over many plays. They are not a promise for any session.

Raising a complaint

Something off? Tell us. We look into every complaint and answer by email.

  • Drop a line to [email protected]. Include your username, the day and exact minute things went wrong, the payment or game that took the hit, plus a brief rundown of events.
  • Add screenshots if you have them. They speed things up.
  • We examine the game logs and payment records, then email you our decision and explain the reasons for it.

Changing these terms

Laws shift, payment methods change, new games land. Whenever the terms get an update, we post the latest version right here, dated at the top.

  • Where a change significantly affects your account, you will hear from us by email or see a notice when you sign in.
  • Keep playing once the updated version is live, and you accept it.
  • Should you disagree, stop playing and contact us to have your account closed. We pay out your withdrawable balance, subject to our standard checks.

Limiting our liability

Every night has its twists. Keeping the site lit and stable gets our full attention, yet we cannot answer for losses that come from events beyond our reach.

  • This includes internet or power failures, device faults, outages at game studios or payment partners, and attacks on networks we do not run.
  • Share your password or let someone else use your account, and any loss that follows is not on us.
  • Where the law gives you rights that cannot be excluded, those rights stay in place.

Checking who can play

Montreal Casino is for adults in Canada, and only where online gambling is permitted under local law.

  • Players have to be 19 or over. Our Age Policy has the full details.
  • You must be physically in Canada when you play.
  • You must not be self-excluded from gambling with us or under any program that covers you.
  • Deposits stay locked until identity, age and location all check out.

Applying the law

Canadian law governs these terms. Joining is open to you only where your home jurisdiction permits it. Our age, ID check and anti-money laundering standards follow Canadian rules too.

Playing fair

Fair tables keep the strip glowing for every player. These activities are prohibited:

  • Holding several accounts, or logging in to an account owned by another person.
  • Letting bots, scripts or other programs place bets on your behalf.
  • Colluding with fellow players for an unfair advantage.
  • Exploiting a game fault instead of reporting it.
  • Paying with stolen cards or with methods that belong to someone else.
  • Depositing money from crime or trying to move funds through your account.
  • Threats or abuse aimed at our staff in any message.

Should we discover any of these actions, the account may be suspended or closed, the related winnings voided, and records kept as the law requires.

Using bonuses

Free spins and other promotions follow their own rules. Before you claim any offer, read our Offer Rules page. It covers opting in, wagering, game contributions, stake caps and expiry.

Opening one account

One player. One account. One name on the marquee.

  • Each person can open a single account.
  • Give true details when you register: your name, birth date, address and email.
  • Update your details when they change.
  • Choose a strong password. Share it with no one.
  • We can request ID documents and proof of address at any stage.
  • Duplicate accounts are closed, and offers claimed through them are cancelled.

Reaching us

Support runs on email, nothing else. Send your message to [email protected] from the inbox that's on your player profile, and the reply lands right back there.