Help and FAQ

Play should stay fun, so you get real controls over your time and money. If you need outside help, GameSense, BetGuard, Gambling Therapy, 211 Alberta and ConnexOntario are there for you.

Are the games fair?

Our RNG titles are built by well-known studios like Play'n GO, NetEnt and Pragmatic Play, and independent labs test those games before launch. On the live side, real dealers run every table on camera.

What can I deposit with, and what's the minimum?

You can pay in using Interac e-Transfer, Visa, Mastercard, Google Pay, Online Banking / Trustly, MuchBetter, Neosurf or Bank Wire / Transfer. Smallest deposit: C$10.

Can I play on my phone?

Yes. The HTML5 site works in any mobile browser. On iPhone, you can use our iOS casino app; on Android, download the app from Google Play.

What are the withdrawal limits?

You can cash out from C$10 per request, up to C$20 000 per month.

Need a break or want to self-exclude?

Go into account settings and flip on a cool-off break: one day minimum, six weeks maximum. Want a longer step back? Self-exclusion is there, and so is permanent account closure.

What currency is my account in?

Every account runs in Canadian dollars (CAD).

What are Montreal Originals?

They're games we build ourselves, exclusive to this casino and available only in our lobby. Look for the Originals row and give them a spin.

How is my account kept secure?

Identity and location checks (KYC) happen before your opening deposit clears. Withdrawals only go to methods registered in your name. Keep your password private, and sign off whenever you use a shared device.

How fast do withdrawals arrive?

On most methods your money arrives within 1 to 4 hours. Bank wire takes up to 12 hours.